We're here to help! Please feel free to call any time if you need help with your order. Our regular hours are 8:00 - 5:00 eastern. Customer service extension is 210. Or you may email us at: service@mark-ed.com. For additional ordering information:
Ordering lots of different titles? Save time by using our check-off list, available via fax. Just request the corresponding fax document.
LAP Modules FFFax #160
Multimedia FFFax # 137
Quick Study Books FFFax #100
Reference Books FFFax #170
If you prefer to have the list faxed, use our automated, 24 hour system: 1) Be sure you know your own fax number, 2) Call our computer @ 800.448.0398, 3) Select option 2, 4) Follow the simple directions, 5) Allow 3 - 4 minutes for our computer to call your fax machine.
We're a not-for-profit organization created for the specific purpose of serving public schools. Our goal is to provide the very best value to our clients. Usually, that means our prices will be the same or less than any competitor (and our service better!). If ever you do find the same product for less, we'd like to know. Usually, we'll honor the price AND in all cases, we'll have a serious talk with our suppliers. Be the first to report a lower published price and we'll send you a personal, free gift as a token of our appreciation!
We'd love to take your word that you'll pay, but...
Please include a verifiable purchase order, check, or credit card authorization (Visa or MasterCard) with each order. For email orders, you may provide the PO #, along with the phone number of your school business office. Our (very generous) terms are net 60; full payment is expected within 60 days of receipt of your merchandise.
RETURNED CHECKS: We'll gladly take your word that your check is good. But please, remember that banks are serious about bounced checks (it's illegal, for starters). Our bank charges us $25 each time a check is returned. In addition, our own internal accounting costs average approximately $10 for every returned check. Therefore, to be fair to all Career Paths and MarkED clients, we must assess a $35 fee for all checks that fail to clear on the first attempt. Please plan ahead to avoid these additional charges. Thank you!
CARRYING CHARGES: All orders shipped on credit (purchase order) are net 60. Thereafter, a 1.5% carrying fee per month or portion thereof (19.5% annual) will be added to all balances.
In a hurry? We'll be glad to take your phone or fax order. In many cases, we can ship the same day. For most rush orders, we can ship second-day air for $12 additional; overnight and larger shipments are billed on the basis of our cost. We'll be glad to quote over the phone. Use your Visa or MasterCard as payment OR as a guarantee of payment (see below) while your school purchase order is being processed.
CREDIT CARD GUARANTEE: When your school ordering process is too slow to meet your needs, you may use a valid Visa or MasterCard as a guarantee (only), just as you would for a hotel room. We do NOT process your order on your card unless: a) you authorize it, or b) the 60 day preview period expires. If you return materials, you may include payment for the shipping/handling charges noted on the original paperwork, or we can charge them to your credit card. (If you do not include s/h payment with your return, the charges will be applied to your credit card.)
Yes, you may return it! (Return Procedures Follow) The fine print: Your satisfaction is guaranteed for all Resource Center products. All materials except disk-based software may be returned, in like-new condition, within 60 days of receipt for a full (100%) refund. You are responsible only for the original shipping/handling charges and for return shipment. To ensure proper credit, please read carefully:
DAMAGED MATERIALS: Damaged materials are the responsibility of the shipping company. Their policies require that you report the damage and make the claim directly with their customer service operation at your location. They will not permit us to make a claim on your behalf. You should make the claim immediately on receipt of the package!
SOFTWARE: Disk-based software may be returned. However, because of the nature of the product, there is an automatic $10 or 10% (whichever is greater) handling fee. (This fee is to cover the cost of replacing the disk(s) to ensure that other customers are protected from possible contamination (e.g., virus).) CD-based software is exempt from the handling fee.
ALL RETURNS: All returned items must be in like-new, resalable condition.
WITHIN 60 DAYS: Any item except disk-based software may be returned for full credit of the purchase price. Customer is liable only for shipping and handling charges. For disk-based software, a 10% restocking fee will be assessed. This fee is for the protection of all customers; disk-based products must be discarded or scanned and cleaned before resale. (Most vendors do not allow return of any disk-based software!)
RETURNS AFTER 60 DAYS: We will do our best to work with you, while protecting the integrity of the organization. Returns will be accepted as outlined below only if the product in question is included in our active inventory plan for the next 6 months. If your order was placed within the prior 24 months, reasonable requests will be honored within the following guidelines:
NO PAPERWORK: If you are unable to provide a copy of the original invoice showing proof of purchase, we will make every effort to locate the paperwork in our archives. The documentation charge is $10 for the first item and $5 for each additional item. This fee is in addition to any restocking fees.
WITH PAPERWORK: If you have a copy of our original invoice showing proof of purchase, there is no "documentation" charge. Restocking and other adjustments are as follow:
$5.00/ item restocking fee (61 days - 12 months)
Credit memos (only) will be issued as follow (% of original price):
<6 months 6 -12 13 - 18 19 - 24 Books 95% 90% 80% 80% LAP Modules 95% 90% 85% 85% Software (CD) 95% 90% 85% 85% Software (Disk) 90% 80% 70% 70% Video 95% 90% 75% 75%
RETURNS AFTER 12 MONTHS: In addition to the above charges and adjustments, there is an additional "audit adjustment" fee of $5/item. This fee is assessed to cover the costs associated with inventory adjustments, charge-backs, and related accounting activities that accompany a delayed return.
RETURNS AFTER 24 MONTHS: We are not able to honor requests for returns if the original purchase was made more than 24 months prior to the request.
RETURN PROCEDURES
1. Call MarkED for a return authorization number.
(This is critical to ensure that the correct account is credited.)
2. Carefully pack the materials (tightly) in an appropriate shipping container. (Caution: LAPs and books shipped in regular envelopes are often received damaged and, therefore, cannot be credited.) Enclose a copy of your original sales order or packing slip (received with your original shipment) if available. (Otherwise, enclose complete name, address, and phone information.) Write the return authorization number on the invoice or other paperwork you are enclosing.
3. Write the return authorization number on the outside of the package.
4. Ship the materials using a traceable service. (We recommend UPS, RPS, certified USPS, or equivalent.) You may wish to insure the shipment.
Credit or Exchange: On receipt of your returned material, MarkED will evaluate the condition of the returned items and adjust your balance due or issue a credit memo (if the invoice has been paid). Credit memos may be used for future purchases or for a cash refund if your order is being returned within 60 days. All refunds must be made directly to the original purchaser (usually, the school district). If you prefer, you may specify a cash refund when you call for authorization. For returns after 60 days, a credit memo (only) will be issued.
Note: these charges include our actual shipping costs, plus costs of packaging, warehousing, invoicing, etc. Shipping/Handling charges are adjusted (down) for items that have higher value to weight/bulk ratios (e.g., videos, software, etc.). To estimate your charges, please use the following:
ORDER AMOUNT S/H CHARGES
less than $50 $7.00
$50 - 99 12%
$100 - 249 10%
$250 - 499 8%
$500 - 799 6%
$800 - 1,199 5%
$1,200 or more 4%
MarkED Resource Center