We're educators, too! And, we want to be your first choice when you look for instructional materials to help your students make the transition into the real world. Bottom line: Your satisfaction is guaranteed. Don't like it? Return it. Here's how:
The fine print: Your satisfaction is guaranteed for all Resource Center products. All materials except garage sale items and disk-based software may be returned, in like-new condition, within 60 days of receipt for a full (100%) refund. You are responsible only for the original shipping/handling charges and for return shipment. To ensure proper credit, please read carefully:
Damaged Materials: Damaged materials are the responsibility of the shipping company. Their policies require that you report the damage and make the claim directly with their customer service operation at your location. They will not permit us to make a claim on your behalf. You should make the claim immediately on receipt of the package!
Software: Disk-based software may be returned. However, because of the nature of the product, there is an automatic $10 or 10% (whichever is greater) handling fee. (This fee is to cover the cost of replacing the disk(s) to ensure that other customers are protected from possible contamination (e.g., virus).) CD-based software is exempt from the handling fee.
Garage Sale: Because of the nature of the promotion, garage sale items are not returnable. These items are shipped in working condition. Damage en route is the responsibility of the carrier and your claim must be filed accordingly. (See above.)
Return Procedures: You may return any item within 60 days, without cause. The materials must be in like-new condition, suitable for resale without reconditioning.
To return an item:
1. Call MarkED for a return authorization number. (This is critical to ensure that the correct account is credited.)
2. Carefully pack the materials (tightly) in an appropriate shipping container. (Caution: LAPs and books shipped in regular envelopes are often received damaged and, therefore, cannot be credited.) Enclose a copy of your original sales order or packing slip (received with your original shipment) if available. (Otherwise, enclose complete name, address, and phone information.) Write the return authorization number on the invoice or other paperwork you are enclosing.
3. Write the return authorization number on the outside of the package.
4. Ship the materials using a traceable service. (We recommend UPS, RPS, certified USPS, or equivalent.) You may wish to insure the shipment.
60 Day Limit: After the 60 day limit, we do not guarantee a full credit. To return items after 60 days, please call or fax your request. Do not ship without return authorization number. We will promptly advise you of the amount of available credit, if any, for the product you wish to return.
Credit or Exchange: On receipt of your returned material, MarkED will evaluate the condition of the returned items and adjust your balance due or issue a credit memo (if the invoice has been paid). Credit memos may be used for future purchases or for a cash refund. All refunds must be made directly to the original purchaser (usually, the school district). If you prefer, you may specify a cash refund when you call for authorization.
MarkED/Career Paths